Privacy Policy | Alianza Taxi, LLC

Privacy Policy

Safety & Reliability On Wheels!

Privacy Policy

Introduction

Alianza Taxi LLC values your privacy. We believe in transparency and in being honest about our privacy practices; this includes the type of information we collect and how we handle your personal information. In this privacy policy, you’ll find the type of information we receive from Alianza Taxi LLC drivers and passengers, and how we use that to connect drivers and passengers. When you use our “App,” you trust us with your information, and we are committed to keeping that trust.

Data Collection

The data Alianza Taxi LLC collects include:

Information You Provide to Us

Registration Information: When you create or update your account on our App, we collect information including your name, email, phone number, login name, password, address, government identification numbers, and birthdate.

Payment Information: If you decide to add a credit card or other payment method to your account, the third party that handles payments for us will receive your information. Alianza Taxi LLC does not store full credit card information on its servers to keep all financial data secure.

User Content: When you contact our Customer Support team, we also receive certain information about you; this can include your name, email address, phone number, and the content of any message you send to us.

Information Collected when You Use Our Services

Location Information: We collect information regarding your precise or approximate location. Since we need to connect drivers with passengers, we need to know where they are. This information will be determined through data such as GPS, Wi-Fi, or IP address. If you don’t enable the App to collect your location information, then you will have to enter your pickup and drop-off locations manually.

Transaction Details Information: When you use our services, we’ll collect information including the details of your order, delivery information, date and time the service was provided, amount charged, distance traveled, and payment methods.

Device Information: We collect information about users’ devices, IP address, operating system version, software, serial numbers, and mobile network information.

Usage Information: Alianza Taxi LLC receives automatic information about how you interact with our App. This data includes pages you viewed, your actions within the App, dates and times of visits, App crashes, and other system activity.

Calls or Texts: Drivers and Passengers can call or text each other. The information we receive includes the date and time of the call or text, both parties’ phone numbers, and the content of the text message. This information might also be used for customer support services or safety and security purposes.

Information from Third Parties

This may include:

  • User feedback
  • Insurance providers
  • Financial service providers
  • Marketing service providers

Data Usage

All the information collected is used for the following purposes:

  • To connect passengers with drivers
  • To provide reliable transportation
  • To guarantee the safety and security of our users
  • For customer support
  • For research and development
  • To promote communications to or between users

Alianza Taxi LLC Privacy Policy does not sell or share your personal information to third parties for direct marketing purposes.

How Information Collected Is Shared

Some of our App features require that we share some of the information collected with other users. This data might also be shared with our affiliates, providers, and partners.

Data Shared Between Users

  • Passenger’s name, pickup and drop-off locations
  • Driver’s name, photo, vehicle make, model, color, license plate, vehicle photo, location (before and during the trip), average rating, and contact information
  • Alianza Taxi LLC does not share your contact information with other users

Data Shared with the Account Owner

Sometimes users request our services using an account owned by another user. In this situation, we may share the trip information, pick up location, and drop-off location.

Data Shared with Subsidiaries and Affiliates

Data Shared with Service Providers and Partners

These might include:

  • Payment processors and facilitators
  • Background check providers
  • Cloud storage providers
  • Marketing partners
  • Data analytics providers
  • Research partners
  • Consultants, lawyers, and accountants
  • Insurance and financing partners
  • Other professional service providers

Data Shared for Legal Reasons

Alianza Taxi LLC may share your personal data if it’s required by applicable law, regulation, legal process, governmental request, or safety concerns. Your personal data may be shared with law enforcement officials, public health officials, government authorities, airports, and other third parties. This data may also be shared during the negotiations of merger, sale of company assets, consolidation, restructuring, financing, or acquisition of our business.

Data Shared with Consent

Alianza Taxi LLC may share your personal data other than as described above if we notify you, and you consent to the sharing.

Your Choices

Alianza Taxi LLC enables you to access and control the data collected. This includes access to or copies of your data, changes or updates to your account, deletion of your account, or restriction of processing of personal data.

Setting or Changing Privacy Settings

Location Data: You can enable or disable Alianza Taxi LLC to collect location data from your mobile device

Notifications: this includes trip status notifications and updated related to your activity on your personal account. These types of notifications cannot be disabled, but you can choose the method by which you receive them. Other types of notifications include discounts and news which can be enabled or disabled.

Updates to this Privacy Policy

Alianza Taxi LLC may occasionally update this policy. Use of our services after an updated constitutes consent to the updated version to the extent permitted by law.